SERVICES
To ensure you get the very best service we visit you and your pet at home to carry out a FREE initial assessment/consultation at a time to suit you. The initial assessment is to meet both you and your pet/s and ensure Walkies Birmingham fully understand your service requirements. Walkies Birmingham will complete a pet care agreement at the meeting (which takes approximately 40 minutes) and you will be asked to sign the confirmed agreement.
You are asked to have the following information available for the completion of the pet care agreement:
- Emergency contact details
- Insurance details (if applicable)
- Microchip details (if applicable)
- Evidence of up to date vaccinations (if applicable)
- Confirmed registation with a local vet along with vet contact details
- Spare house keys (if not at home when service required)
- 50% deposit - minimum £10.00
Upon completion of each service a pet visiting log will be completed and left at your home to confirm service delivery along with time of arrival/departure and any comments for your information. Walkies Birmingham also offer a FREE text service in which we will text you whilst away to let you know everything is OK.
To ensure we continue to provide a 1st class service we ask regular customers to complete a customer feedback questionnaire after about 4 weeks.
Additional information.
We have current Criminal Records Bureau certificate checks at enhanced level - to give you peace
of mind that you would be entrusting your pet and your home to some-one who has no police record
for convictions, cautions, reprimands or final warnings.
We have excellent work references and customer feedback questionnaires/testimonials.
We wear a Walkies Birmingham logo uniform.
Walkies Birmingham has public liability insurance upto to £2million.
All of the above documents will be available at the initial assessment meeting.
For more details about the services offered, click on the relevant drop down box on the left hand side.